Frequently Asked Questions

Everything you need to know about bringing nature home.

How are the trees packaged for shipping?

We use specialized, reinforced eco-friendly boxes designed to secure the root ball and protect delicate branches during transit, ensuring your tree arrives in pristine condition.

What is your policy if a tree arrives damaged?

We offer a 48-hour arrival guarantee. If your tree shows signs of transit damage, simply send us a photo and we will arrange a complimentary replacement or a full refund.

Do you provide planting and care instructions?

Yes, every order includes a comprehensive digital care guide tailored to your specific species, including soil requirements, watering schedules, and sunlight needs.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and interest-free installment options through Shop Pay and Klarna.

Can I return a tree if I change my mind?

Due to the perishable nature of live plants, we cannot accept returns for change-of-mind. However, we do offer a 30-day health guarantee if the tree fails to thrive despite proper care.

How long does delivery take?

Orders are typically processed within 2-3 business days. Depending on your location, standard shipping takes 5-7 business days to ensure the tree spends minimal time in a dark environment.